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Returns/ Warranty

Lead Time

Most RTA orders leave our warehouse in approximately 2-4 days.  Lead time may vary for large orders or under special circumstances.  (Such as national holidays, etc.).  

Modifications

Modifications are available for an additional fee (rate varies by modification request).  Modification is subject to availability, may require more time, and is subject to cancellation at any time.  Please contact us for additional information

Claims

When assembled cabinets are delivered or picked up, please inspect them then sign the packing slip.  Any incorrect or missing items will not be honored once the packing slip is signed for.  If any item is missing or damaged please write on the packing slip and then contact us.  Damaged items claims must be made prior to assembly and before installation.  

Returns

Cabinets can be returned for up to 3 weeks after delivery date.  We can only accept RTA returns in new condition and original packaging.  Assembled, modified or special order cabinets cannot be returned.  Display orders cannot be returned.  All returns are subject to inspection and a 30% restocking fee.  Returns are accepted for credit only, and applicable credit will be applied to the account.  Customer is responsible for all shipping charges to return the product to our warehouse. 

 

Limited Warranty

Cabinet Champ warrants its cabinetry to be free of manufacture defects for 5 years from the date of purchase for stained cabinets, all painted cabinets are limited to 3 years’ warranty.  This warranty applies to domestic use only, used in residential, and is non-transferable, and proof of purchase is required.  

This warranty does not cover products that have been misused mishandled, abused, improperly stored or installed, modified or subject to excesses of moisture or extreme temperatures, accidents, negligence, or normal wear and tear.  The product must be used exclusively for its intended purpose in order to be covered by this warranty.  

Warranty does not cover the cost of installation, removal, transportation of the defective product, regardless of whether the work was done by a contractor or a homeowner.  

Natural woods vary in color, characteristics, and exhibit subtle changes as they age.  Sunlight, smokes, household cleaners, and other environmental conditions may also affect the color match over time.  These variations are considered to be the nature of the material in relation to their environment exposure and are not covered under this warranty.  

The replacements are contingent upon the current product offerings of style and construction options within the Cabinet Champ product at the time of the warranty claim.  If a warranty claim is filed for a discontinued or unable item, Cabinet Champ will replace the parts under warranty with a new part of the same style or with a similar style currently offered.  Some replacement parts are subject to availability, and may differ from those originally supplied.  Cabinet Champ cannot be held responsible for replacement product that may not exactly match installed product.  

Please submit your claim in writing with a proof of purchase to:

 

Cabinet Champ,

96 Carlton Avenue,

East Rutherford, NJ 07073

 

Please do not send the defective item unless the item is requested by our claims department, picture of item may be requested.  

This warranty is the exclusive warranty of Cabinet Champ.  Cabinet Champ disclaims all other warranties, expressed or implied, including the implied warranties of merchantability and fitness for a particular purpose.  

 

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